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FAQ’S

 

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Registration

When do registrations open?

Registrations open for the Get Back on Track Challenge on Thursday July 23 and remain open until 9am on Monday August 31.

What is the event date?

There is no set event date for the Get Back on Track Challenge. Participants can take part anytime between 1-31 August . Simply find the time that suits you and go and complete your challenge!

Can I enter more than one Challenge?

Of course! There are six individual Get Back on Track Challenge courses available and you can participate in as many as you like. You’ll simply need to register for each individual challenge that you’d like to participate in.

What do I get for my entry fee?

All Get Back on Track Challenge participants receive a downloadable participant bib and finisher certificate. If you entered a paid event, at a cost of $29.95 plus booking fees, you’ll also receive an official Get Back on Track Challenge Finisher Medal and a 20% discount into NAB Runwest, which takes place on Sunday October 25, 2020.

Who can participate?

The Get Back on Track Challenge is suitable for anyone who wants to give it a go, from competitive runners to social walkers.  Run, jog or walk at your own pace, it’s not always about the time; it can be about how much fun you’re having.

Are there any age restrictions to participate?

The Get Back on Track Challenge is open to all ages. However all entrants under the age of 12 must be accompanied by a registered parent or guardian for the entire duration of the event and the accompanying adult takes full responsibility for the safety of the entrant under 12.

I accidentally entered the wrong details on my registration. How do I update them?

You can update your registration details at any time by navigating to the entry page using the link in your confirmation email and logging in with your original login details. At this point, you can change your personal details.

I have lost or never received my confirmation email, can I have it re-sent?

Your registration confirmation email will be important when you collect your race number. If you have lost it or never received it, please email getbackontrack@runthewest.com.au and we will resend it.

Are the courses wheelchair friendly?

The following courses are wheelchair friendly: Binyang Matta Short Loop (Blacktown), Pimelea Loop (Fairfield) and Plough & Harrow Loop (Liverpool).

I am registered but no longer want to participate. Can I withdraw from the event and receive a refund?

Please note that all paid entries are non-refundable, as per the terms and conditions. Alternatively, you can transfer your entry to a friend! To transfer your entry, please email getbackontrack@runthewest.com.au with your full name, DOB, and the Challenge(s) you’d like to transfer. An admin fee of $5 will be applied.

I entered a paid event but am no longer able to participate. Can a friend take my entry?

Yes, entries can be transferred from one entrant to another. An admin fee of $5 will be applied.  To transfer your entry, please email getbackontrack@runthewest.com.au with your full name, DOB, and the Challenge(s) you’d like to transfer.

Can I upgrade or downgrade between the FREE and PAID event options?

You can upgrade from the free to the paid entry!  Please email getbackontrack@runthewest.com.au with your full name, DOB, and the Challenge(s) you’d like to upgrade. The difference of $29.95 + processing fees will be payable. Please note that all entries are non-refundable, as per the terms and conditions.

I entered a paid event, how do I get my discount for NAB RunWest?

Participants who register for the paid option for a Get Back on Track Challenge event will receive an email from the RunWest organisers with a unique discount code to use on the NAB RunWest registration page. Please allow 48-72 hours for this code to be emailed to you after you have registered for the Get Back on Track Challenge.

Participation

What do I need to bring with me to participate?

Bring whatever you need to be comfortable on your challenge. If you like to run or walk with a bottle of water, do that. Make sure you have suitable shoes and attire, and if you are choosing to wear your downloadable participant bib, you’ll need to attach it to your top with four safety pins.

How do I download my participant bib?

You can download your participant bib by clicking on the “Download Your Participant Bib” link on the event website or in your registration confirmation email. Simply download the participant bib file to your computer. You can then print the participant bib from your printer at home or work. To attach it to your shirt you’ll need four safety pins. There are four circles, one in each corner of the bib, showing where to place the safety pins. Wearing a participant bib isn’t compulsory, but it’s good fun! 

How do I validate my finish time and download my finisher certificate?

See our detailed instructions on how to validate your result and download your finisher certificate by uploading your results to the finisher portal and downloading your official finisher certificate.

Note that you cannot download a finisher certificate before August 1, which is the official start date for the Get Back on Track Challenge.

Can I run with a dog?

You sure can, but you will need to keep your dog on a leash at all times and please be considerate of other park users.

Can I run with headphones?

If you choose to wear headphones while running, please ensure you are still able to hear what is happening around you.

Can I run with a pram?

Yes you can, but please be considerate of other park users and ensure physical distancing.

Can I fly a personal drone on course?

The use of any type of drone or unmanned aerial vehicle (UAV) is strictly prohibited in the Get Back on Track Challenge.

Are there any social distancing restrictions?

Please keep a distance of at least 1.5m between you and other park users, even if you are taking the Challenge with a partner, family or friends.

Is hand sanitiser available on course?

Hand sanitiser is not available on course, so we encourage you to bring your own.

How do I download the course map for my Challenge?

If you would like to download a course map, visit the specific Challenge webpage you wish to complete to find each of our corresponding downloadable PDF course maps, official Strava Route link or GPX files to upload directly into your preferred run tracking device.

If you need help, email us at getbackontrack@runwest.com.au

Can I participate via Strava?

Yes, you can participate via Strava. To access the Strava Route for your event, visit the event website page for your event and click on the “Participate Via Strava” link.

General

How is my event timed?

The Get Back on Track Challenge is based on an honesty system. All participants self-time their challenge. You can do this with your preferred run tracking app or your watch.

Is there a finisher medal?

If you have entered a paid event, finishers will receive an official Get Back on Track Challenge finisher medal. This medal will be posted to you at the end of the Challenge period on August 31. Be sure to include your correct postal address in your registration form.

What is the best way to get to the start location of my chosen event?

Each challenge has a different start and/or finish location. Refer to the individual event website page and click on the ‘Getting There’ link for more details.

I have a question that is not answered in these FAQ’s. How can I get an answer to my question?

Please email our customer service team at getbackontrack@runthewest.com.au

Terms and Conditions

What are the Get Back on Track Challenge Participant Terms and Conditions?

PLEASE READ – PARTICIPANT DECLARATION – IMPORTANT INFORMATION

All applicants for participation in the Event – and where the applicant is under 18 years of age, that applicant’s parent or legal guardian – must read, acknowledge and agree to the terms set out below, including the warning, exclusion of liability, release & indemnity. Where an applicant is under 18 years of age, the applicant’s parent or legal guardian that accepts this declaration in their personal capacity on behalf of the applicant and is expressly agreeing to be responsible for the applicant’s behaviour at the Event.

  1. Definitions: In this application and declaration:

 Claim means and includes any action, suit, proceeding, claim, demand, damage, penalty, cost or expense however arising including but not limited to negligence BUT does NOT include a claim against the Event Organisers by any person entitled to make a claim under a relevant insurance policy.

Event means the Get Back on Track Challenge virtual run series which will be held throughout August in the Western Sydney Parklands.

Event Organisers means Runwest Festival Limited, Western Sydney Parklands Trust and includes their directors, volunteers, officers, servants or agents, and members.

  1. Terms of application to participate: I acknowledge my application to enter the Event will be accepted upon notification to me by the Event Organisers. I acknowledge that I will be bound by and agree to comply with such rules, terms and conditions as may be imposed by Event Organisers from time to time in respect to the conduct and management of the Event. I understand and accept that the Event Organisers have discretion to accept or decline an entry on whatever grounds.  I acknowledge that I have accepted this participation waiver for the Event.
  2. Rules: I undertake to comply with all applicable rules, regulations and by-laws of the Event Organisers and the Event as amended from time to time including but not limited to health and safety requirements due to COVID-19 including the NSW Public Health (COVID-19 Restrictions on Gathering and Movement) Order (No 3) 2020. I further acknowledge and agree that the rules of the Event Organisers include the Anti-Doping Policy of Athletics Australia, which is incorporated into this agreement by the Event Organisers, and I further declare that I have not used any substance for the purpose of enhancing my performance at the Event and will not use any substance or procedures prohibited by the rules of Athletics Australia, the Australian Sports Anti-Doping Authority or the International Association of Athletics Federations.  Without limiting the above, I agree to follow, comply with and abide by all reasonable directions and decisions of the Event Organisers and Event officials / staff regarding the conduct of the Event.  
  3. Withdrawal from Event:  I understand and accept that all entries are non-transferable and non-refundable. I accept that entries cannot be deferred to subsequent years.
  4. Cancellation or modification of Event by the Event Organisers: I acknowledge and agree that the Event courses and distances are subject to approval from government and other authorities and, as such, may be modified by the Event Organisers at any time. If the Event is modified by the Event Organisers at any time due to the Event Organisers concerns for the safety of participants, a force majeure event, or any other reason beyond the reasonable control of the Event Organisers, I accept that my entry fee and / or any other cost incurred in order to participate in the Event will be non-refundable. In addition, I acknowledge I will have no Claim against the Event Organisers for any loss or damage I may suffer as a result of such cancellation or modification.
  5. Warning: The Event can be inherently dangerous. I acknowledge that I am exposed to certain risks during the Event including but not limited to physical exertion, body contact with other persons, potential contact with vehicles, wind and weather conditions including but not only temperatures and air quality. I acknowledge that accidents or incidents can and often do happen which may result in me being injured or even killed, or my property being damaged. I have voluntarily read and understood this warning and accept and assume the inherent risks in participating in the Event.
  6. Exclusion of implied terms: I acknowledge that where I am a consumer of recreational services, as defined by any relevant law, certain terms and rights usually implied into a contract for the supply of goods and services may be excluded. I acknowledge that these implied terms and rights and any liability of the Event Organisers flowing from them, are expressly excluded to the extent possible by law, by this declaration. To the extent of any liability arising, the liability of the Event Organisers will, at the discretion of the Event Organisers, be limited to the resupply of the services or the payment of the cost of having the services supplied again.
  7. Release & Indemnity: In consideration of the Event Organisers accepting my application to enter the Event I:

(a)   release and will release the Event Organisers from all Claims that I may have or may have had but for this release arising from or in connection with my participation in the Event; and

(b)   indemnify and will keep indemnified the Event Organisers to the extent permitted by law in respect of any Claim by any person arising as a result of or in connection with my participation in the Event.

  1.   Fitness to Participate: I declare that I am medically and physically fit and able to participate in the Event. I am not and must not be a danger to myself or to the health and safety of others. I will immediately notify the Event Organisers in writing and withdraw from the Event if there are any change to my medical condition, fitness, and ability to participate. 
  2.   Privacy: I understand that the information including sensitive information that I have provided to the Event Organisers in this application and entry process is necessary for the Event. If the information is not provided, my application for entry to the Event may be rejected. I acknowledge and agree that the information may be disclosed to third parties in accordance with the Athletics Australia Privacy Policy and the Western Sydney Parklands Trust Privacy Management Plan and will be used for the objects of the Event Organisers, to provide you with promotional material from the Event Organisers or its sponsors or corporate partners about events, products and/or services that may interest you, and for assisting with research and event evaluation. I understand and accept that I may advise the Event Organisers if I do not wish to receive any sponsor or third-party material. 
  3. Commercial and other rights of the Event Organisers: I consent to the publication and/or use in any form of media whatsoever of my name, race result, image, voice, statement or otherwise, including the publication of my name and/or event result and applicable age bracket in /or marketing materials/website without payment or compensation.
  4. Event entry information true and correct: I have provided the information required and signed or assented to this declaration where indicated. I warrant that all information provided is true and correct. I acknowledge that this application and declaration cannot be amended. If I do amend it, my application will be null and void and cannot be accepted by the Event Organisers.
  5.   Severance: If any provision of this agreement is invalid or unenforceable in any jurisdiction, the phrase or clause is to be read down for the purpose of that jurisdiction, if possible, to be valid and enforceable. If the phrase or clause cannot be so read down, it will be severed to the extent of the invalidity or unenforceability of it in any other jurisdiction. Such severance does not affect the remaining provisions of this agreement or affect the validity or enforceability of it in any other jurisdiction.

14.  Applicable Law: This agreement is governed by the laws of New South Wales